Terms of service

These terms govern your use of Convertras, operated by Stratos Tech LLC ("we", "us"). By creating an account you agree to them. If you are agreeing on behalf of a company, you confirm you are authorised to bind it.

1. What the service is

Convertras is a hosted, multi-tenant customer relationship platform. It provides a contact and deal database, a shared inbox, WhatsApp messaging, AI assistants, quotes, orders and invoices, automation, and integrations with third-party commerce platforms. Which of these you can use depends on your subscription plan.

We provide the service as it exists at any given time. We add and improve features regularly. If we remove a feature you depend on, we will give reasonable notice.

2. Your account

• You must give accurate registration details and keep them current.
• You are responsible for activity under your account and for keeping your credentials secret. Enable two-factor authentication if the data in your workspace warrants it.
• You are responsible for what the members you invite do in your workspace.
• Tell us promptly if you believe your account has been compromised.

3. What you may not do

• Send unsolicited bulk messages, or use the WhatsApp and email features in breach of the rules of those platforms or of applicable anti-spam law.
• Upload content that is unlawful, or that you have no right to hold or process.
• Attempt to access another workspace's data, probe or circumvent our security controls, or interfere with the service for other customers.
• Resell or white-label the service without a written agreement with us.
• Use automated access in a way that degrades the service for others. The API is rate limited, and those limits are part of the service, not an obstacle to route around.

You are responsible for having a lawful basis to process the personal data you put into Convertras, and for honouring the rights of the people it describes. We provide the tools; the relationship with those people is yours.

4. Your data stays yours

You retain all ownership of the data you put into Convertras. We claim no rights over your contacts, conversations, documents or any other content in your workspace. We hold it to provide the service, as a processor acting on your instructions — see the privacy policy.

You can export your data at any time while your account is active. If you close your account, you may request an export within 30 days of closure, after which we delete it.

We grant you a non-exclusive, non-transferable right to use the software for the duration of your subscription. The software itself, and everything we build into it, remains ours.

5. Payment

Paid plans are billed in advance through Stripe on the cycle shown at checkout, and renew automatically until cancelled. Prices may change; we will give at least 30 days' notice before a change affects you, and you may cancel before it takes effect.

If a payment fails we will retry and contact you. A subscription that stays unpaid moves to read-only, and then to suspended. Your data is not deleted while suspended — it becomes inaccessible until the account is brought current or closed.

Refunds are governed by the refund policy.

6. Availability

We aim to keep Convertras available and to keep planned maintenance short and infrequent. We do not currently offer a contractual uptime guarantee, and we would rather say so than publish a number we are not committed to honouring. If you need one, talk to us before you commit.

7. Ending the agreement

• You may cancel at any time. Your subscription runs to the end of the period you have paid for and does not renew. There is no cancellation fee and no notice period.
• We may suspend or terminate an account that breaches these terms, that goes unpaid, or that we are legally required to close. Except where the breach is serious or the law prevents it, we will tell you first and give you a chance to fix it.
• On termination, your right to use the service ends. Your data is retained for 30 days for export, then deleted.

8. Limitation of liability

The service is provided "as is". To the fullest extent permitted by law, we exclude implied warranties of merchantability, fitness for a particular purpose and non-infringement.

We are not liable for indirect, incidental, special or consequential loss, nor for lost profits, lost revenue, or lost or corrupted data, even if we were told such loss was possible. Our total liability arising out of or relating to the service is limited to the amount you paid us in the twelve months before the event giving rise to the claim.

Nothing here excludes liability that cannot lawfully be excluded — including for fraud, or for death or personal injury caused by negligence.

Keep your own backups of anything you cannot afford to lose. We take and verify nightly backups, and we would rather you never need them; but the data is yours, and relying on a single copy held by anyone — including us — is a risk you should decide about knowingly.

9. Changes to these terms

We may update these terms. For material changes we will give at least 30 days' notice by email. Continuing to use the service after that means you accept the new terms; if you do not, cancel before they take effect.

10. General

If any provision is unenforceable, the rest stands. Our not enforcing a right is not a waiver of it. You may not assign this agreement without our consent; we may assign it as part of a merger or sale of the business.

Questions about these terms: hello@convertras.com.