Refund policy

The short version

• Within 14 days of your first subscription payment: full refund on request. You do not need to give a reason.
• After 14 days: we do not refund payments already made, but you can cancel at any time and will not be charged again.
• Cancelling is never penalised. No fee, no notice period, and you keep access until the end of the period you have paid for.

The 14-day window

The window runs from the date of your first subscription payment on an account — not from each renewal. It exists so you can put real work into Convertras and find out whether it fits, rather than deciding from a demo.

Within that window we refund the full amount you paid, to the original payment method. We do not ask why, and there is no form to argue your way through.

How to request a refund

Email hello@convertras.com from the address on the account, with:

• the workspace name, and
• the date of the payment.

That is all we need. We will confirm by email once the refund is issued.

How long it takes

We process approved refunds within 5–10 business days of receiving your request.

After we issue it, the money takes a further few days to appear on your statement — that part is between your bank and card network, and we cannot speed it up. If it has not arrived two weeks after our confirmation email, tell us and we will chase it with Stripe.

After the window

Payments made more than 14 days after your first subscription payment are not refundable, including renewals. We think that is fair on the condition that cancelling is genuinely easy — so it is:

• Cancel from Settings → Subscription at any time, without contacting us.
• Your subscription stays active until the end of the period you have already paid for.
• It does not renew, and you are not charged again.
• Your data remains available for export for 30 days after the subscription ends.

If you forgot to cancel and were charged for a renewal you did not intend to use, write to us. That is not covered by this policy, but we would rather hear from you than have you dispute the charge — we handle these case by case, and we are reasonable about it.

Exceptions

• We do not refund accounts terminated for breach of the terms of service.
• Where a plan includes usage-based charges, consumed usage is not refundable.

Nothing in this policy limits statutory rights you may have under consumer law where you live. Where those rights are more generous than this policy, they apply.